Refunds and Returns

Wire Jewelry 

Thank you for your purchase! It is our hope that you are happy with your purchase. If your item was damaged on arrival- or not what you expected, please feel free to contact us by email to discuss further accommodations for exchange, store credit, or partial refund. 

If product is damaged, please attach picture to corresponding email.

Returns and exchange inquiries must be initiated within three weeks (21 days) after product arrives to you.

 

GrIllz

DAMAGED OR DEFECTIVE  

If you receive an item that is damaged or has missing gemstones, notify us immediately via email and/or telephone to describe the damaged item along with pictures if possible. Once approved for an exchange, ship the item back to the returning address for us to inspect and fix the issue. If the defective part on the item is not fixable, we will have a new product made and sent out to you or be given store credit for the purchase value of the last item towards any item of your choosing.

RETURNS/ EXCHANGES 

If you are not happy with the item you have purchased, you can get in contact with us to file a return for SCRAP VALUE of the precious metals and gemstones on the piece. Ship the item to our return address, after item inspection, the partial return will be processed to the payment method you completed the purchase with.

After 60 days, if the materials for your custom items have inflated, you will have to pay for the accrued amount.

Email: customerservice.nappygappy@gmail.com

Text: 8599408740 

 

Please Note        

  • Sometimes an item may go out of stock and may no longer be available for sell before we are able to make an indication on the Site  
  • We work very hard to fulfil all orders, however, we do not guarantee the availability or quoted delivery or processing time of any product displayed on this site  
  • We reserve the right to discontinue the sale of any product listed on www.nappygappyinc.com at any time without notice  

 

QUESTIONS

If you have any questions in regards to our return policy, please send  an email to customerservice.nappygappy@gmail.com . Be sure to provide name and order number in subject line.